Thursday, March 12, 2009

ITSM: Use it to your advantage

March 12, 2009 Published by

Weekly Tech Advice
Top five reasons to start an ITSM initiative today
Kristen Caretta, Associate Editor

ITSM best practices can help IT provide business value, improve service quality and reduce costs. But the sometimes misunderstood frameworks, including the IT Infrastructure Library (ITIL), cause some CIOs to shy away, fearing complexity and cost. Finding the best ways to maximize these goals while putting forth the least amount of resources is crucial to getting the most out of your IT Service Management (ITSM) and ITIL initiatives.

Here are five tips to ensure success once you start using ITIL and ITSM.

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